Standard Bank Jobs Durban – Team Lead, HNW Clients KZN

Job Description:

To lead a team of relationship managers ensuring they have the capacity, guidance and resources that they require to provide optimal advice, support and service to clients, to develop the business. Additionally, be accountable to manage an assigned portfolio of high net worth client accounts ensuring that their needs are met, thereby achieving the defined revenue targets through retention of existing business and acquisition of new business, in order to maximise bank’s profitability.

Job Responsibilities:

• Contribute towards the formulation and implementation of the regional wealth management strategy, in line with overall wealth management objectives and regional priorities. Provide subject matter expertise, strategic insights and performance metrics / reports to the leadership to facilitate the achievement of the respective strategic objectives. Translate and operationalise the strategy and monitor, measure and adjust plans to align with actual performance and the regional strategy
• Establish and build relationships with clients based on mutual respect in assigned portfolio by delivering exceptional service levels, specifically focusing on a pro-active contact strategy and programme. Lead the team to achieve the same for the overall team portfolio.
  Ensure successful retention of existing customers in assigned portfolio by strengthening and expanding relationships. This is achieved by intimately understanding the customer, servicing the customer’s business and personal financial needs and focusing on the management of key accounts.
• Oversee effective identification, resolution and monitoring of client’s queries, complaints and requests timeously, following issues through to resolution. Ensure all cases of recurring problems are identified and rectified promptly.
• Lead acquisition of new business for the team portfolio in line with the Customer Value Proposition segment specifications and acquisition targets to increase market share. Maximise bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth leads and lending opportunities. This includes the complete spectrum of Transactional Banking accounts, Investment accounts, Foreign exchange requirements, Non-Resident, Exchange control and Offshore banking requirements.
• Drive optimal client service ensuring the team signs up the client and explains the product features and benefits clearly. Ensure that client welcome pack, credit cards and cheque books are delivered, and client is active on all self-service channels e.g. Internet banking on apps, BOL where required. In addition, attend to pricing concession requests around transactional banking products.
• Contribute towards the preparation and management of the regional budget. Manage the “Cost of Sales” through evaluation of margins, cost of service and utilisation of the multi-channel delivery strategies. Measure, track, manage and be fully accountable for financial targets and budgets for portfolio.
• Manage the timeous completion of annual credit reviews on the portfolio and drive COA compliance with Transactional Relationship Managers.
• Ensure compliance with applicable regulations and legislation and adherence to standards, policies and procedures. Ensure proper record keeping as well as maintenance of information as per the applicable acts and procedures. Attend to client risk related issues, including KYC/FAIS and other regulatory matters.

Job Requirements:

• Must have a Commercial Degree/equivalent in Finance, Business Administration, Law or related field. (Not Negotiable)
• A Post Graduate qualification or MBA equivalent would be preferred
• Must have completed FAIS regulatory exams and relevant accreditations
• 8-10 years client facing banking experience in private banking/private wealth/investment banking/commercial banking, with a good understanding of operational and administrative processes as well as risk and compliance standards and with a focus on maintaining high standards of service and problem resolution.
• At least 5 years experience in leading and managing an operational team in the banking ecosystem

Job Details:

Company: Standard Bank

Vacancy Type:  Full Time

Job Location: Durban

Application Deadline: N/A

Apply Here

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