Wawa Jobs in Newport News – Night Supervisor (Overnights)

Job Description:

The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shifts (overnight) to manage tasks that are typically reserved for nighttime shifts. Occasionally this position will be scheduled on 2nd shifts (daytime) based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Job Responsibilities:

• Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
• Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.
• Provide direction, motivation, and coaching for associates during the shift.
• Recognize associates and celebrate accomplishments.
• Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.
• Administrate check-in of external and internal vendors according to corporate procedures.
• Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Job Requirements:

• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Detail oriented and excellent organizational skills
• Ability to defuse issues using de-escalation and problem-solving techniques
• Proven self-starter with demonstrated ability to make decisions
• Excellent relationship building and leadership skills
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to lift and carry up to 35 lbs.
• Ability to learn and utilize the store’s technology

Qualification & Experience:

• High School Diploma or GED equivalent
• Ability to work 35 – 40 hours per week
• Experience effectively implementing change and demonstrated results in execution
• Flexible availability which may include all shifts, weekends, and holidays, based on business needs
• Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
• Experience training, sales building, management of expenses, and food service menu planning
• Experienced in all areas of store operations, including foodservice
• Experience leading, developing and selecting teams preferred
• Proven and consistently demonstrated skills in the following:
  • Exceptional Customer Service
  • Relationship Building
  • Effective Communication

Job Details:

Company: Wawa

Vacancy Type:  Full Time

Job Location: Newport News, VA, US

Application Deadline: N/A

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