Thursday , April 25 2024

Transguard Careers – Guest Ambassador

Website Transguard Group

Job Description:

Transguard Workforce Solutions is now recruiting for a Guest Ambassador for one of the prominent pavilions in Expo 2020. In this role, you will be part of a large team in creating memories, inspiring generations, setting new standards in guest service, and ensuring all the operations run seamlessly to provide a truly authentic experience for the guests. The days will be varied, busy and rewarding as you guide guests, helping them make the most of the pavilion and Expo experience.

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Job Responsibilities:

  • To enhance the pavilion guest experience through engaging and fun interactions showcasing your positive attitude and pride of ownership of the host role.
  • Providing outstanding customer service to all stakeholders throughout the whole of Expo site, including guests, clients and colleagues at all times, exceeding their expectations.
  • Fully understanding the content, values and wider cultural significance of the pavilion acting as the face of the nation.
  • Meeting and greeting guests, able to assist with queries and provide satisfactory solutions throughout the whole pavilion.
  • Managing queues and guest expectations during busy times.
  • Monitoring guest numbers and flow inside the pavilion at all times.
  • Operating ticket booths and flow gates with seamless perfection
  • Following set scripts hosting tours and educational workshops as required.
  • Facilitating guests’ journeys inside the pavilion as described in training.
  • Assisting people of determination with ease and swiftness having anticipated their needs and expectations.
  • Escorting and managing school groups through the pavilion and adapting your style as appropriate.
  • Dealing with any public complaints responsibly, calmly, efficiently, and politely following pavilion complaints procedures and reporting upwards as necessary to ensure smooth running of operations.
  • Opening and closing the pavilion and completing health and safety checks as required.
  • Understanding and assisting in pavilion procedures, for example, lost children, property, first aid and evacuations.
  • Working in conjunction with other contractors such as cleaners and maintenance as required to ensure smooth and continuous running of the pavilion.
  • Acting as translator and provide tours in different languages as your skills allow.

Job Requirements:

  • The ideal candidate will have the following skills and experience:
  • Eloquent, extroverted and enjoys talking to people.
  • Confident with a willingness to learn.
  • A very good understanding of the English language
  • Strong interpersonal skills, able to lead, influence and motivate team members.
  • Outstanding organizational skills with the ability to multitask, problem solve, think quickly, and adapt to ever changing environments.
  • Exceptional customer service skills.

Job Details:

Company: Transguard Group

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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