Wednesday , April 17 2024

Transguard Jobs in Dubai 2022 – Chief Cultural Guide

Website Transguard Group

Job Description:

As Chief Cultural Guide, you will be responsible for the shared management of a team of Senior Cultural Guides and Cultural Guides, ensuring the smooth and seamless delivery of the front of house operations for the district. You will be an inspirational, organised and active manager who will build teams and deliver world class service. You will have experience of motivating and supporting staff in dealing with the public and delivering content and service to the highest level and at busy visitation times.

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Job Responsibilities:

  • Manage the front of house operations which includes a team of senior cultural guides, cultural guides and receptionists.
  • Work in conjunction with other contractors such as housekeeping and maintenance teams as required to ensure smooth and effective daily running of the museum, exhibitions and events.
  • Prepare daily statements and reporting for the Operational Project Manager on visitor numbers, educational programming and trips, tourist groups, operational challenges and risks.
  • Ensure that the necessary measures are taken to for the preservation of the visitors’ safety and properties the visitors’ safety and property
  • Adhere to the procedures, policy and instructions of occupational safety and health, and the policy of the environmental management system applied in the authority.
  • To lead and manage a team of senior cultural guides and guides, providing direction, leadership and people management.
  • Present creative developmental suggestions and proposals in order to attract the largest number of visitors to the museum.
  • Work closely with the programming department to implement engaging educational programming and organise and implement educational programmes and trips.
  • Coordinate with the departments of the district regarding exhibitions, collections, events and activities in the museum.
  • Report any comments or complaints from visitors and try to solve them satisfactorily and as soon as possible according to the district Guidelines.
  • Coordinate and follow-up to implement the schedule of visits and programmes for tourist groups to visit the museum with tourism agencies
  • Coordinate the implementation of the training and development programmes necessary for Front of House staff and identify training needs
  • Work closely with the marketing and sales department to collaborate on media strategy to represent the museum to the audience in a professional and authentic manner.

Job Requirements:

  • Experience managing large teams across departments
  • Reliable, punctual, professional individuals who can work in teams
  • Flexibility to work according to the operational requirements which include working weekends and public holidays
  • Bilingual – English/Arabic [additional languages are a bonus]
  • Experience in hospitality industry is desirable
  • Minimum of 2 years of experience in a similar role
  • Background in arts, culture, heritage or visitor attractions is desirable

Job Details:

Company: Transguard Group

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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