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Website Tech Mahindra
Job Description
TO effectively manage service support operations And service delivery to internal and external customers. Publish the released based on the pipeline, track adhere to it and plan the rotation of resources accordingly. Lead services delivery as committed to internal and external customers. Take responsibility for client retention by effectively managing expectations. Ensure that systems, organization processes, & unit practices adhere to quality policies. Manage timely communication to customer/management/team on incidents, escalations, scope creep, etc. Ensure completion performance appraisals and manage career plans for the team.Manage the operations of NOC which includes multiple operations like servers, network, database and application. Manage the shift for all the domains. Ensure scheduled tasks for all domains are completed. Ensure timely reporting. Lead the incidents till the closure and RCA submission
Job Details
Company: Tech Mahindra
Vacancy Type: Full-time
Job Functions: OPERATIONS SKILL
Job Location: Mumbai, India
Application Deadline: N/A