Suncor Energy Jobs – Trucking Operations Representative

Job Description:

As we’ve recently announced, we are moving our Toronto-area Downstream offices (which are focused primarily on refining and marketing) to Calgary, to ensure we remain competitive for the long-term and to better integrate our Downstream business with the rest of Suncor. This is an exciting opportunity for new team members to fill roles made available during this process and be part of our success in the future.

Are you passionate about building positive relationships, delivering extraordinary customer service and enjoys shift work? Look no further as we have the role for you! As the Trucking Operations Representative, you will be responsible for the coordination and administration of our bulk fuel trucking network which includes both retail and wholesale customers cross Canada. Being a key member of our dynamic team, you will be the face of Suncor to our clients and vendors; and strive to help us find efficiencies by utilizing your knowledge of our operations while using a questioning attitude to continually improve our service levels.

Job Responsibilities:

• Monitor carriers’ delivery schedules to ensure on-time delivery of bulk fuel
• Lead inventory reconciliation and sales estimating to improve accuracy of delivery window projections
• Build and maintain positive relationships with diverse groups of customers through the order taking process and professionally responding to customer inquiries and complaints
• Analyze carriers’ performance against critical metrics, manage incorrect SAP transactions, Manage cases of unsafe conditions at sites until resolved and coordinate the resolution of systems issues
• Manage supply point inventories and supply restrictions / terminal inventory constraints
• Monitor and course correct loading point usage by carriers and adjust work by supply point if there are supply disruptions
• Assist with incident investigations
• Coordinate pump out and customer requirements, log data, ensure paperwork received and forwarded for SAP transaction adjustments
• Participate in continuous improvement projects

Job Requirements:

• Two years of customer interfacing experience within a collaborative team environment
• A High School Diploma or General Education Diploma (GED)
• Resilience and are a self-starter who strives to maintain a positive mindset in challenging situations
• Strong communication skills to deliver in a fast-changing environment with the ability to work independently and manage your time to meet deadlines
• Analytical and critical thinking skills
• Alignment with our values safety above all else, stronger together, operational discipline, curiosity and lifelong learning, and act with integrity
• Customer Service Representative (CSR) or logistics industry experience
• A post-secondary education
• Bilingual (English and French) – please submit your resume in English
• Proficiency with Microsoft Office Excel and Outlook
• Working knowledge of SAP, Toptech, Aspen Tech dispatch software, Microsoft Word, MS Teams, OneNote and PowerPoint
  The ability to react quickly to problems to resolve them before they advance

Job Details:

Company: Suncor

Vacancy Type:  Full Time

Job Location: St. Albert, Canada

Application Deadline: N/A

Apply Here

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