Standard Bank Vacancies Durban – Banker, Transactional

  • Full Time
  • Durban

Website Standard Bank

Job Description:

To proactively promote a deep relationship-based offering through a secondary point of contact, that creates client value by providing personalised financial solutions in line with the private segment offering, managing and supporting the portfolio.


Job Responsibilities:

  • Establishes and builds one-on-one relationships with customers, based on mutual respect, in assigned portfolio by delivering the expected level of service, specifically focusing on a pro-active contact (calling) strategy and programme.
  • Ensures successful retention of existing customers in assigned portfolio by strengthening and expanding relationships. This is achieved by intimately understanding the customer, servicing the customer’s business and personal financial needs and focusing on the management of key accounts. Commented [JCC4]: To add: Ensures a deep understanding of the client requirements through regular value-adding interactions with clients.
  • Maximizes bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth and lending opportunities.
  • Manages through use of contribution reports.
  • Joins and supports business organisation that will assist in the acquisition of appropriate customers.
  • Measures, tracks and manages sales targets and budgets for portfolio
  • Ensures effective customer relationship management (CRM) and lead generation system, as a lead, query and complaint management tool.
  • Ensures that procedures laid down in Group Reference Guide are adhered to and, where flexibility needs to be exercised, that the necessary dispensation is held.
  • Ensures proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act requirements.
  • Ensures Code of Banking Practice is adhered to.
  • Interacts and build relationships with Business Banking Account Executive’s and (CIB) Corporate and Investment Banking Relationship
  • Managers, in order to provide a seamless solution to the client’s banking requirements. To assist with related queries where possible, and facilitate when specialist advice is required by referring to Business Banking or CIB.
  • Manages the “Cost of Sales” through evaluation of margins, cost of service and utilisation of the multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels. Manage customer migration between segments and sub-segments of Private Banking.
  • Actively ensures that customers are migrated to the correct sub-segment, as per the Value Propositions where appropriate.
  • Effectively attend to and monitor customer complaints on portfolio, identify root causes and address at source, to prevent recurrence

Job Requirements:

  • National Diploma Finance and Accounting
  • Relevant FAIS Qualification (FAIS Intermediary) NQF Level 5
  • 3-4 years Branch banking experience, with exposure to universal banking, BDC/Forex, credit and overall client service

Job Details:

Company: Standard Bank

Vacancy Type:  Full Time

Job Location: Durban

Application Deadline: N/A


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