Entry Level Cyber Security Jobs (Southwest Airlines) – Cyber Engineering Operations

Website Southwest Airlines

Job Description:

Southwest will provide a stable work environment with equal opportunity for learning and personal growth.  Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Evaluate, develop, customize, install, and implement functionally appropriate, technically sound, and well-integrated systems in accordance with Customer requirements, and organizational methodologies and standards. Work in partnership with vendors to respond to production problems and implement immediate resolution efforts across technology areas.


Job Responsibilities:

  • Responsible for vendor management, partner governance, and oversight to deploy systems which are complete, designed and managed over life cycles
  • Researches problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
  • Including but not limited to: monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
  • Responsible for providing and ensuring the highest levels of systems and infrastructure availability and resolving escalations of moderate to medium to high complexity
  • Implements and updates the platform strategy and road map
  • Maintains awareness of technology trends in area of responsibility and makes appropriate recommendations
  • Meet commitments and deliverables as related to participating/leading projects
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee’s Leaders

Job Requirements:

  • Ability to analyze and resolve problems of moderate to high complexity, requiring strong knowledge of hardware components, systems, software, and networking technologies
  • Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
  • Strong partnering, negotiation, and communication skills in working with Business Customers and Technology support
  • Strong knowledge of systems development methodologies, practices, concepts, and technologies obtained through formal training and/or work experience
  • Able to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences
  • Additional job skills include, but are not limited to: strong project management skills, strong written, oral and interpersonal communications skills, and strong analytical/creative problem solving skills

Qualification & Experience:

  • Required: High School Diploma or GED
  • Required: Bachelor’s Degree or equivalent work experience; Business, Engineering, Computer Science, or Information Systems, or equivalent formal training
  • Required: 2 Years of Work experience as a Systems Engineer or equivalent role
  • Strong understanding of UNIX / Linux as well as Windows Servers (RHEL certified or MSCE certified), preferred.
  • Proven working experience in installing, configuring and troubleshooting UNIX/Linux and Windows based environments, preferred.
  • Experience with monitoring/alerting tools such as AppDynamics, New Relic, Grafana, and Graphite, preferred.
  • Strong applied operational knowledge and analytical and troubleshooting skills, preferred.
  • Experience supporting Identity and Access Management products such as Ping, SecureAuth, RSA MyAccess, Active Directory, etc., preferred.
  • Experience supporting Privileged Account Management (PAM) tools such as CyberArk, BeyondTrust, and Centrify, preferred.
  • Experience with virtualization and containerization (e.g., VMware, Virtual Box), preferred.
  • A high-level understanding of how IT/application components such as servers, storage, network, messaging and database components work together, preferred.
  • Solid networking and environment knowledge (OSI network layers, TCP/IP), preferred.
  • Demonstrated experience working according to ITIL Framework an Process, preferred.
  • Ability to complete root-cause analysis on complex issues, preferred.
  • Scripting skills in at least one of these (shell scripts, Perl, Ruby, Python, Powershell, etc.), preferred.
  • Experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JBoss, Apache, Ruby, NGINX), preferred.
  • Airline or travel industry experience, preferred.

Job Details:

Company: Southwest Airlines

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A


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