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Website Sacramento Municipal Utility District
Job Description:
SMUD has been serving the Sacramento for over 70 years SMUD and provides over 1.5 million customers with reliable electricity at affordable rates. SMUD’s IT Operations and Infrastructure department is hiring for an IT Technician for its Storage, Data Protection and Cloud Infrastructure team.
As member of the Storage, Data Protection and Cloud Infrastructure team, the IT Technician position will work collaboratively with internal infrastructure teams supporting day to day activities but also working with automation, system integration and infrastructure as code efforts.
To perform technical support in the area of Information Technology to ensure the availability, integrity and security of SMUD’s technology infrastructure.
Serves as a paraprofessional resource within an Information Technology discipline; works both as an individual and as a team with other technicians on tactical operational tasks.
Job Responsibilities:
Work may include, but is not limited to, the following: (NOTE: While in general all the functions and requirements listed are essential, individual positions and/or locations may not require all duties be performed.)
- Triages, monitors, investigates, and tracks closure of Information Technology issues and events generated by tools within established service level agreements.
- Performs limited tier one configuration, tuning and administration duties for existing Information Technology tools and services.
- Responds to and resolves tier one user questions and requests within established service level agreements.
- Communicates and educates Information Technology principles and best practices to the employee base with direction from Information Technology management.
- Performs related duties as required.
Job Requirements:
- Education: High School Diploma or equivalent.
- Experience: Demonstrable relevant work experience navigating through code and/or hardware to research and fix common issues.
- Knowledge Of: Standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards; concepts and principles related to implementing problem solutions; techniques and practices for problem research and resolution; techniques and practices for resolving basic to medium complexity technical issues; procedures and practices related to system administration; concepts of technical best practices and compliance with technology policies and procedures.; data encryption; legal requirements related to information security, federal, state and local laws, codes and regulations governing technology.
- Skill To: Utilize a personal computer and/or computer terminal, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally; evaluate and resolve technical issues; schedule and prioritize own work assignments to meet expected timeframes; work effectively in a team; weigh the relative costs and benefits of a potential action; read and interpret plans, diagrams and specifications; maintain high level of integrity in protecting privacy and confidentiality of information.
- Attainment or pursuance of a BA/BS degree from an accredited college or university majoring in Computer Science, MIS, Business or related field or equivalent experience.
- 1 or more IT technical certifications
- Experience with coding, programming, scripting, or automation and orchestration toolsets
- Experience with ServiceNow workflows
- Experience in Azure or other cloud infrastructure platforms
- Experience with creating dashboards and reports
Job Details:
Company: Sacramento Municipal Utility District
Vacancy Type: Full Time
Job Location: North Highlands, CA, US
Application Deadline: N/A
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