Sky Jobs – Desk Analyst

Job Description:

We have an exciting opportunity for a German speaking Service Desk Analyst to join our busy German Service Desk. In the role you’ll take responsibility for providing effective 1st & 2nd line support to mostly German users via the Service Desk, including support of systems, Windows 7/8/10 & Apple Mac desktops/mobile devices, Android phones, and a number of largely bespoke applications developed around different databases.

Job Responsibilities:

• Advising and assisting team members with service provision
•  Dealing with queries in a calm, swift and customer-focussed manner
•  Providing 1st & 2nd line support for all of Sky’s IT infrastructure
•  User administration and provisioning of all IT Infrastructure Technologies.
• To follow Sky’s health and safety policies and procedures; report any safety issues to line management; and participate in Sky’s objective to be a safe and healthy workplace.
• Logging, recording and prioritising all incidents received into the Service Desk
• Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines

Job Requirements:

• Passion for technology
•  Excellent communications skills, good time management and problem-solving skills
•  Able to work on own initiative, ability to multi-task and deal with pressure

Qualification & Experience:

• You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym. Or play a game of pool or table tennis.

Job Details:

Company: Sky

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

Apply Here

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