Robinhood Internship – Account Operations

Job Description:

Robinhood’s Account Operations team is critical to supporting the growth of Robinhood and supporting our customers at critical points of their relationship with Robinhood. The team handles various account servicing tasks including application review, legal name changes, the estate process, and much more. As the first point of contact for most customers, the Account Operations team values customer understanding, emotional intelligence, and technical expertise.

As an Account Operations Intern, you’ll serve as an integral part in our account opening and maintenance processes by reviewing new account applications, analyzing documents with keen attention to detail, communicating directly with clients regarding onboarding, and performing daily account maintenance activities. We want to ensure all interns get the opportunity to experience some of the real work that team members do daily. Additionally, interns will have the opportunity to work with management in implementing strategies to drive agent efficiencies and launch new programs. This is an opportunity to be a part of one of the most efficient and important pillars of Robinhood’s business

Job Responsibilities:

• Review new account applications with a mindset of risk mitigation
• Review customer-related documents for completeness and process any necessary changes in customer accounts
• Adhere to the Customer Identification Program.
• Assist in all account maintenance activities through document review, restriction placing and lifting, and information maintenance
• Learn from agents and help make recommendations to managers about improving the Account Servicing program
• ​Review and document reports of potential fraudulent activity
• Use data analytic techniques to uncover and mitigate fraudulent activity on RH accounts
• Potential Teams: Account Operations, Account Servicing, Fraud Operations

Job Requirements:

• Must be currently enrolled in a full-time, degree-seeking program with an expected graduation date in 2023
• Ability to meet productivity goals
• Exceptional attention to detail and strong problem solving skills
• Excellent written and oral communication skills
• Self-starter with ability to work independently
• Resourceful and adaptive in fast-paced, entrepreneurial environments

Job Details:

Company: Robinhood

Vacancy Type:  Internship

Job Location: Westlake, TX, US

Application Deadline: N/A

Apply Here

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