
Website Nedbank
Job Description:
To provide information and guidance to answer clients queries and requests to deliver client service and refer cross sell opportunities to mitigate risk and contribute to branch objectives.
Job Responsibilities:
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Seek opportunities to improve business processes and systems.
- Support implementation of new processes, policies and systems to add value to Nedbank.
- Act as brand ambassador by living the Nedbank values.
- Enable the conversion of leads into sales. Meet client information needs and facilitate the processing of sales.
- Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
- Reach individual and branch usage (touch points) targets.
- Provide service to, and maintain relationships with, clients by greeting, listening, understanding the client’s needs.
- Stay abreast of Nedbank risk and compliance requirements.
- Create and manage own career through guidance and support of Team Leader and colleagues.
- Understand and embrace the Nedbank vision and values.
- Improve personal capability, identifying training courses for career progression.
- Ensure personal growth and effectiveness by ensuring that all learning activities are completed and certifications obtained within specified time frames.
- Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.
- Verify client identity. Mitigate risks, including creating enquiries report, managing loss and meeting legislative requirements.
- Provide client service.
- Ensure internal practices are met. Balance and secure branch stock holdings.
Job Requirements:
- Preferable 6 – 12 months client service experience in a financial industry.
- Matric / Grade 12 / National Senior Certificate
- Business Relevant Certificate or Diploma.
- Answering client questions
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Changing behaviour to meet the demands of changes at work
- Interacting with external clients
- Interacting with diverse people
- Working with clients to solve client problems
- Customer service principles
- Relevant product knowledge
- Client Service Management
- Client service principles
- Cluster Specific Operational Knowledge
- Governance, Risk and Controls
Job Details:
Company: Nedbank
Vacancy Type: Full Time
Job Location: Mossel Bay
Application Deadline: N/A
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