Friday , September 29 2023

Nedbank Vacancies Western Cape – Multifunctional Consultant

Website Nedbank

Job Description:

To provide information and guidance to answer clients queries and requests to deliver client service and refer cross sell opportunities to mitigate risk and contribute to branch objectives.


Job Responsibilities:

  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Seek opportunities to improve business processes and systems.
  • Support implementation of new processes, policies and systems to add value to Nedbank.
  • Act as brand ambassador by living the Nedbank values.
  • Enable the conversion of leads into sales. Meet client information needs and facilitate the processing of sales.
  • Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
  • Reach individual and branch usage (touch points) targets.
  • Provide service to, and maintain relationships with, clients by greeting, listening, understanding the client’s needs.
  • Stay abreast of Nedbank risk and compliance requirements.
  • Create and manage own career through guidance and support of Team Leader and colleagues.
  • Understand and embrace the Nedbank vision and values.
  • Improve personal capability, identifying training courses for career progression.
  • Ensure personal growth and effectiveness by ensuring that all learning activities are completed and certifications obtained within specified time frames.
  • Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.
  • Verify client identity. Mitigate risks, including creating enquiries report, managing loss and meeting legislative requirements.
  • Provide client service.
  • Ensure internal practices are met. Balance and secure branch stock holdings.

Job Requirements:

  • Preferable 6 – 12 months client service experience in a financial industry.
  • Matric / Grade 12 / National Senior Certificate
  • Business Relevant Certificate or Diploma.
  • Answering client questions
  • Building and maintaining effective cross-functional relationships with internal and external stakeholders
  • Changing behaviour to meet the demands of changes at work
  • Interacting with external clients
  • Interacting with diverse people
  • Working with clients to solve client problems
  • Customer service principles
  • Relevant product knowledge
  • Client Service Management
  • Client service principles
  • Cluster Specific Operational Knowledge
  • Governance, Risk and Controls

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Mossel Bay

Application Deadline: N/A


Apply Here