Wednesday , April 17 2024

Nedbank Vacancies Roodepoort – Area Client Manager: RRB

Website Nedbank

Job Description:

To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments; ensure client centric experiences that builds sustainable client relationships.

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Job Responsibilities:

  • Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
  • Achieve quality and turnaround standards through relevant systems, processes and procedures.
  • Understand and respond to client’s business, personal and household needs.
  • Understand and apply the bank’s risk and credit policy and manage client expectations accordingly.
  • Improve team efficiency and effectiveness continuously.
  • Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
  • Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
  • Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
  • Lead teams to engage clients and in a manner that is relevant to their specific circumstances.
  • Manage bankers to unearth sales / solution opportunities and to create advocates among their clients.
  • Support teams to deliver quality client engagements.
  • Manage escalated client complaint to ensure agile resolution.
  • Ensure and apply compliance with Risk standards by completing specified compliance training and ensuring that teams complete theirs.
  • Ensure teams execute on the client centric objectives.
  • Ensure adherence to relevant systems, processes, standards, protocols, procedures and take corrective action where necessary.
  • Improve client service delivery when providing tailor made financial solutions and client service.

Job Requirements:

  • Matric / Grade 12 / National Senior Certificate
  • Successfully completed NQF Level 6 or Higher in a Financial or Business related field essential
  • Must have minimum  FAIS 120 Credits
  • Key Individual Certification or Regulatory Examination 5 would be an advantage
  • Degree in Business / Finance / Marketing  (e.g. B.Com, Certified Associate of the Institute of Bankers) would be advantageous
  • Min 5 years’ experience in the Small Business / Business Banking or Private Banking sector a must
  • 2 - 3 years’ People Management experience (e.g. 2IC / Team Leader)
  • 4-5 years’ Relationship management experience in the financial sector a must
  • Developed and maintained client relationships.
  • Analysing and interpreting quantitative and qualitative data.
  • Influencing stakeholders to obtain buy-in for concepts and ideas
  • Preparing and delivering presentations
  • Brainstorming ways of improving a product or situation
  • Providing professional advice/opinion
  • Challenging the status quo with a view to improving the environment or people’s understanding
  • Writing business proposals
  • Implementation plan to deliver on strategy
  • Communicating complex information in writing and verbally

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Roodepoort

Application Deadline: N/A

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