Momentum Vacancies in Durban – Membership Quality Assurer

Job Description:

Responsible for quality control. Establishes, maintains and monitors a complete quality control system and ensures standards are met.

Job Responsibilities:

• Ensure that 100% of ACB changes are captured correctly, Audit Membership applications and Membership maintenance for Momentum and Moto Health Care
• Ensure that client instructions are carried out correctly and in line with departmental guidelines.
• Adhere to organisational best practice and legislative requirements.
• Plan processes and services, schedule and co-ordinate to achieve efficiency and quality standards.
• To provide assurance monitoring and adherence to compliance and procedures
• To ensure the required standards of the business practice are being met, utilising a risk based approach focusing on high-risk activities
• Responsible for structured feedback to the sales consultants and Team leaders
• Identify trends and training gaps
• Identify risks to the company and escalate accordingly.
• Maintain a consistent service delivery to ensure client retention and satisfaction.
• Obtain and maintain broad product knowledge in order to effectively and accurately respond to customer queries.
• Provide clear communication to all parties involved in an investigation with regards to the outcomes and process.
• Maintain broad product knowledge in order to effectively and accurately perform the Quality Assurance function.
• Drive and support effective teamwork within the department.

Job Requirements:

• Matric
• Tertiary education would be an advantage
• Minimum 2 – 3 years’ experience in the Membership environment
• Oracle experience and a minimum of 2-3 years exposure in the ACB/membership environment is essential
• Health care experience would be an advantage
• Proficient in Excel
• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development
• Contribute to the financial planning process within area
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Job Details:

Company: Momentum

Vacancy Type:  Full Time

Job Location: Durban

Application Deadline: N/A

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