Jobs at Momentum – Client Service Administrator

  • Full Time
  • Sandton

Website Momentum

Job Description:

To service pension and risk fund clients by attending to queries and ensuring funds are processed accurately.


Job Responsibilities:

  • Taking ownership of data uploads; ensure that the data is in line with the policy conditions and ensure the accuracy of data
  • Taking ownership of queries and ensuring they are resolved timeously and effectively
  • Reconcile the premium debtor’s account, credit control and facilitate refunds where necessary
  • Ensure accurate completion of documentation as per departmental guidelines in order to meet client needs
  • Effectively utilise IT systems to ensure accuracy of documentation
  • Ensure adherence to organisational best practice and legislative requirements
  • Adhere to policies and procedures and take corrective action where necessary
  • Ensure all risks are mitigated and escalated where necessary
  • Identify risks to the company and escalate accordingly
  • Engage in effective communication and deliver according to SLA’s
  • Maintain a consistent service delivery to ensure client retention and satisfaction
  • Maintain broad product knowledge in order to effectively and accurately respond to customer queries

Job Requirements:

  • Planning and organising
  • Accountability
  • Adaptability
  • Attention to detail
  • Customer orientation
  • Business writing skills
  • Grade 12 (NQF Level 4)
  • 2 to 3 years relevant experience
  • At least 2 years Employee Benefits experience will be beneficial
  • Industry knowledge
  • Knowledge of relevant legislation
  • Advanced MS Excel skills

Job Details:

Company: Momentum

Vacancy Type:  Full Time

Job Location: Sandton

Application Deadline: N/A


Apply Here