Mediclinic Potchefstroom Vacancies – Patient Experience Manager

Job Description:

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

To ensure that all functions at the hospital are performed in a manner that optimizes patient experience and to be responsible for the marketing of hospital to the public

Job Responsibilities:

• Utilise patient experience index data to improve patient experience
• Manage overall patient experience within hospital
• Manage patient journey campaigns
• Manage key account and stakeholder relations
• Manage and control patient experience finances
• Lead and Manage the people in the Patient Experience Function
• Manage marketing and communication initiatives

Job Requirements:

• Grade 12
• Tertiary qualification in human sciences (Majors in Nursing, Social Work, or Psychology)
• 5 years’ experience in service-oriented environment/operations
• Experience in the healthcare and service industry
• Client satisfaction best practices
• Computer literate (Microsoft Office)
• Mediclinic marketing strategies; policies and procedures
• All patient experience related administration and survey systems (e.g. Press Ganey)
• Mediclinic Patient Journey
• Mediclinic patient experience policies and procedures

Job Details:

Company: Mediclinic

Vacancy Type:  Full Time

Job Location: Potchefstroom

Application Deadline: N/A

Apply Here

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