Wednesday , April 24 2024

KPMG Graduate Careers – Application Support

Website KPMG

Job Description:

KPMG is currently seeking a Specialist to join our KPMG Spectrum practice.


Job Responsibilities:

  • Leverage runbooks and standard operating procedures to resolve functional application issue and perform Initial Diagnosis on Incidents using documented and acquired application knowledge and basic troubleshooting and conduct log analysis
  • Communicate moderately complex or technical information effectively in both oral and written form
  • Create and log Problem Records for all Incidents where a Root Cause Analysis and remediation is required to fulfill service requests including running ad-hoc reports, user provisioning, configure templates
  • Augment the knowledge base by associ
  • General understanding of application arch itectures and SaaS delivery model, navigating through Windows and Unix based OS
  • Knowledge of ITIL components and service desk operations; familiarity of public cloud environments like AWS, Azure is preferred
  • Understanding of collaboration tools like Jira, Confluence, SharePoint, operational metrics, SLAs, KPIs
  • Experienced with writing and utilizing Knowledge Base articles/ SOPs, Application Support, configurations and troubleshooting, ITSM ticketing tools like Service Now, Remedy

Job Details:

Company: KPMG

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A


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