Jumeirah Group Careers – Duty Manager

Job Description:

An opportunity has arisen for a Duty Manager to join our Front Office department in Jumeirah at Saadiyat Island. The main duties and responsibilities of this role are:

Job Responsibilities:

• Dedication to quality, hospitality and guest satisfaction
• To assist the Reception staff in their duties as required
• Supervise the cross training of staff from other departments
• To maintain and distribute the staff attendance summery sheet
• To ensure that all reception staff are well aware / trained about their Manual and procedures
• To assist the Front Office Manager in supervising the Guest Relation, Club Executive, communications and the Front Desk operations
• To report any hazards of health and safety to guests and staff to the Front Office Manager and take immediate corrective action as and when necessary
• To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
• To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
• To co-ordinate the introduction and training of new employees. The Duty Manager will also be required to identify training, plans them and deliver to meet needs to all colleagues.
• To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals

Job Requirements:

• Communication skills, both verbal and written
• Strong knowledge of the property management systems
• Diploma or Equivalent related to the hospitality industry
• Exceptional People Management skills, able to handle conflict
• Excellent organization and management skills with a “hands on approach
• Works positively with others and contributes actively to promote a healthy team spirit

Qualification & Experience:

• At least 2 years experience in similar position in Front Office

Job Details:

Company: Jumeirah Group

Vacancy Type: Full Time

Job Functions: Other

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

Apply Here

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