
Website Jumeirah Group
Job Description:
An opportunity has arisen for a Duty Manager to join our Front Office department in Jumeirah at Saadiyat Island. The main duties and responsibilities of this role are:
Job Responsibilities:
- Dedication to quality, hospitality and guest satisfaction
- To assist the Reception staff in their duties as required
- Supervise the cross training of staff from other departments
- To maintain and distribute the staff attendance summery sheet
- To ensure that all reception staff are well aware / trained about their Manual and procedures
- To assist the Front Office Manager in supervising the Guest Relation, Club Executive, communications and the Front Desk operations
- To report any hazards of health and safety to guests and staff to the Front Office Manager and take immediate corrective action as and when necessary
- To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
- To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
- To co-ordinate the introduction and training of new employees. The Duty Manager will also be required to identify training, plans them and deliver to meet needs to all colleagues.
- To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals
Job Requirements:
- Communication skills, both verbal and written
- Strong knowledge of the property management systems
- Diploma or Equivalent related to the hospitality industry
- Exceptional People Management skills, able to handle conflict
- Excellent organization and management skills with a “hands on approach
- Works positively with others and contributes actively to promote a healthy team spirit
Qualification & Experience:
- At least 2 years experience in similar position in Front Office
Job Details:
Company: Jumeirah Group
Vacancy Type: Full Time
Job Functions: Other
Job Location: Abu Dhabi, United Arab Emirates
Application Deadline: N/A
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