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Website HDFC Bank
Job Description
- Educate and encourage customers to use digital mediums for their banking transactions/ needs
- Engage with and enhance customer relationships
- Ensure knowledge of regulatory policies is kept up-to-date
- Maintain high levels of product knowledge to help customer conversations
Job Requirements
- IRDA Certification
- AMFI Certification
- Graduate/ MBA Finance degree essential
Jobs Responsibilities
- Continuous engagement with portfolio customers and documentation of interaction
- Ensure the right customer is raced to the right portfolio
- Maintain record of complaints and ensure their resolution
- Resolve customer queries with accuracy
- Monitor account balances and closures
- Understand profile of customers and cross-sell relevant products and services
- Promote Digital Banking services
- Handle calls according to defined standards
- Ensure regular interaction with your customers and pro-actively assess customer needs
- Manage the attrition rate of customers
Job Details
Company: HDFC Bank
Vacancy Type: Full-time
Job Functions: Banking
Job Location: India
Application Deadline: N/A