Jobs In HDFC Bank for Fresher – Virtual Relationship Manager

Job Description

• Educate and encourage customers to use digital mediums for their banking transactions/ needs
• Engage with and enhance customer relationships
• Ensure knowledge of regulatory policies is kept up-to-date
• Maintain high levels of product knowledge to help customer conversations

Job Requirements

• IRDA Certification
• AMFI Certification
• Graduate/ MBA Finance degree essential

Jobs Responsibilities

• Continuous engagement with portfolio customers and documentation of interaction
• Ensure the right customer is raced to the right portfolio
• Maintain record of complaints and ensure their resolution
• Resolve customer queries with accuracy
• Monitor account balances and closures
• Understand profile of customers and cross-sell relevant products and services
• Promote Digital Banking services
• Handle calls according to defined standards
• Ensure regular interaction with your customers and pro-actively assess customer needs
• Manage the attrition rate of customers

Job Details

Company: HDFC Bank

Vacancy Type: Full-time

Job Functions: Banking

Job Location: India

Application Deadline: N/A

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