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Website ICICI Bank
Job Requirements
- Graduate & Post Graduate with 4-6 Years work experience
Jobs Responsibilities
- Overall limit utilization
- Ensure an adequate understanding of bank?s products & processes. Keeping update with new product/process developments
- Leveraging technological platforms such as Trade Online, Trade Connect, CIB, Import Document Management to provide seamless trade solutions to clients
- Escalate within branch hierarchy in case transactions pending beyond 2 hours for want of approvals, trade queries etc.
- To engage with customers on a regular basis. Sharing contact details with clients and ensuring availability on telephone/mobile phones
- Visit corporate clients along with branch account manager for feedback and rapport building
- Being proactive, customer-focused and understanding client?s transaction needs
- Owning the client and ensuring a superior level of customer service as manifested in minimal customer complaints and improved C-SAT score
- To track and liaise for ensuring corporate clients? working capital limit utilization:
- Ensuring customer service requests tendered prior to branch cut-off are processed on same day. Informing clients and reporting authority in case of delays proactively
- NFB product utilization e.g. LC/BG
- Acknowledging receipt of customer service request (for email/fax requests) with communication of expected TAT for service delivery
- Making arrangements for auto call diverts on mobile phone in case incoming call is not answered in 3-4 rings
- Ensure use of pending folders for documents not processed at day end with knowledge of reporting authority
Job Details
Company: ICICI Bank
Vacancy Type: Full-time
Job Functions: Commercial Banking
Job Location: India
Application Deadline: N/A