Gloucester County Council Jobs – Request Support Assistant

Website Gloucestershire County Council

Job Description:

To provide effective and efficient clerical and administrative support to the Request Management Team, this will also include providing support for the arranging, coordinating and communicating training, meetings, purchases and all related information and records.

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Job Responsibilities:

  • Have a working understanding of the application of access to information regulations relevant in a local government context, including the Freedom of Information and Data Protection Acts, and to be able to apply these when dealing with enquiries.
  • Log, validate and monitor requests and enquiries received by the Request Management Team as and when required (to include FOI, EIR and information rights requests and also disclosure requests).
  • Where handling disclosure requests, to liaise with the Constabulary and other organisations regarding their requests and facilitate appropriate access to council information in response to them; to keep accurate, appropriately filed records of information shared with the partner agency.
  • Process and collate information to assist the team with responding to requests, including de-duplicating, scanning, copying and filing information.  This includes maintaining filing systems and records as required and to take personal responsibility for maintaining standards of confidentiality.
  • Provide a helpdesk service by acting as the point of contact for answering telephone calls or face-to-face enquiries and taking and forwarding messages as appropriate, ensuring such enquiries are dealt with in a professional, accurate, sensitive and timely manner with a high standard of customer care.
  • Provide efficient and effective clerical and administrative support to the Request Management Team and other parts of the Information Management Service flexibly and in a timely manner. This includes answering telephone calls, taking messages, dealing with the post; logging advice; booking and co-ordinating meetings, discussions, events and training making best use of resources; distributing information; maintaining stationery supplies and accurate diaries and calendars for the team.
  • Assist with arranging purchases; organising building and maintenance work and keeping and maintaining appropriate records of this.
  • Input records data into the Records Centre system.

Job Requirements:

  • Experience of working in an administrative, clerical or support services setting
  • Experience of working in a customer facing environment (face to face and on the telephone)
  • Experience of working with people and supporting them at all levels in the organisation
  • Relevant office experience including word processing of letters, memoranda and reports, and mail-merge functions; filing and letter-writing; scanning and copying
  • Experience of working in a local authority
  • Proven experience of meeting deadlines successfully
  • Knowledge of the Freedom of Information and Data Protection Acts
  • Experience and understanding of working with sensitive and confidential information
  • Good general knowledge of information compliance and/or records management and/or information security issues
  • Good IT skills including experience of using spreadsheets and databases

Job Details:

Company: Gloucestershire County Council

Vacancy Type:  Full Time

Job Location: Gloucester, England, UK

Application Deadline: N/A

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