Expedia Entry Level Jobs – Engagement Specialist

Job Description:

As an Engagement specialist, you will work with partners internally and externally to create and update their property offering on Expedia Group’s websites. From onboarding to maintenance, you will manage various aspects of the partner relationship, including coordinating and executing any projects needed and participating in process improvements. You will complete work to high standards while collaborating with internal teams to best serve our mutual partners.

Job Responsibilities:

• Participate in the global rollouts of new centrally managed partners
• Process incoming requests from internal and external teams, for existing centrally managed partners, including but not limited to, creating and modifying room types, rate plans, property settings and property content
• Load new merchandising campaigns in conjunction with our commercial teams
• Make all required information available for internal partners to track the status of onboarding, content updates and brand conversions and other processes
• Collaborate with all internal support groups to ensure all facets of Expedia’s managed and centrally integrated partners are operationally sound (troubleshooting)
• Maintain property content such as property details, photos, amenities and star ratings
• Moderate content data uploading via 3rd party and through property API
• Provide project support for content tasks, as assigned
• Participate in the development of global process documentation and help define the standards for excellence
• Maintain documentation on processes and updates for assigned centrally managed partners
• Provide support for other content and product related tasks, within assigned region and team

Job Requirements:

Qualification & Experience:

• Solid problem solving/analysis and decision-making abilities
• Ease with manipulating large amounts of data
• Cross-functional collaboration
• Project Management skills
• Validated customer-service and professional communication skills
• Proficiency in using MS Office Suite, including Competent / Intermediate Excel
• Excellent writing, spelling, and grammar skills, with strong attention to detail
• Proficient reading comprehension and ability to retain details for complex content processes
• Excellent organizational, time-management, and quality-control abilities
• Ability to learn new software and technical processes quickly
• Ability to work and learn independently, as well as collaborate with larger teams
• Excellent interpersonal skills, self-direction, and drive
• Experience using content management systems a plus
• Experience using Salesforce or a similar customer relationship management platform.
• Excellent interpersonal skills, self-direction combined with Open communication with colleagues to share best practices

Job Details:

Company: Expedia

Vacancy Type: Full Time

Job Functions: 

Job Location: Bellevue, WA, US

Application Deadline: N/A

Apply Here

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