Eskom Vacancies in Centurion – Officer Customer Service Area

Job Description:

To manage all Customer Service generic and interface services related specialist fields in a defined geographic area, with the objective of providing excellent customer service.

Job Responsibilities:

• General Supervising
• Accountable for Customer Data
• Handle Generic Service Activities
• Build a Relationship between the Customer base and “ESKOM” via regular Proactive Interventions
• Manage all Measurement and Meter related tasks
• Manage Credit Revenue and Credit management processes
• Manage vending and prepaid Activities
• Manage Quotations Connections Services

Job Requirements:

• BA Degree or equivalent.
• 3-5-year Customer Service experience
• OCI, AC and MRC Processes
• Customer Relationship Management.
• Leadership and Supervision
• Communication, Planning and Control Skills.
• Budgeting and Planning.
• LV Maintenance and fault repair understanding
• Applicable Safety training for Supervisors.
• Operating Regulations for HV /LV systems
• Knowledge of HV, MV, and LV Operating regulations
• Organizational Understanding
• Contract Management
• Metering and Billing Understanding
• Knowledge of Credit management directive/ policy
• Computer Literacy
• Valid Driver’s Licence

Job Details:

Company: Eskom

Vacancy Type:  Full Time

Job Location: Centurion

Application Deadline: N/A

Apply Here

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