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Website Emirates
Job Description:
To provide the highest level of service in order to sell Emirates products such as air tickets with an aim to improve the customer experience and increase company revenue.
Job Responsibilities:
- Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
- Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
- Ensure the highest standard of customer service is provided to Emirates customers, provide them detailed information on Emirates tariff fares and actively issue online tickets and sell related products.
- Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
Qualification & Experience:
- Ability to work in a busy sales team environment
- Customer Service.Call Centre: 1+ year
- 10 Years schooling or equivalent
- Knowledge of contact centre and airline industry procedures and methodology
- PC based skills to operate Windows packages including Microsoft Word/Excel/E-mail
- Excellent interpersonal, telephone and customer service skills
Job Details:
Company: Emirates
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
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