Tuesday , January 18 2022

Discovery Careers Port Elizabeth – Contact Centre Consultant

Website Discovery Limited

Job Description:

  • To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone

Job Responsibilities:

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

Job Requirements:

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Writing and reporting
  • Analysing
  • Deciding and initiating action
  • Working with people
  • Achieving personal work goals and setbacks
  • Following instructions and procedures
  • Excellent verbal and written communication skills;
  • Excellent administration skills;
  • MS Office and PC literate
  • Time Management
  • Matric with Mathematics or Accounting minimum of 50%
  • Having a achieved a minimum of 50% in English in Matric
  • At least 12 months working experience in a customer services environment
  • The Business Writing Skill
  • Basic MS Office Skills

Job Details:

Company: Discovery Limited

Vacancy Type:  Full Time

Job Location: Port Elizabeth

Application Deadline: N/A

Apply Here