Jobs at Discovery – New business Service consultant

Website Discovery Limited

Job Description:

  • To answer inbound calls, make outbound calls, resolve queries in real time from Franchises, Brokers and the public in line with Service Level Agreements.
  • To manage administration

Job Responsibilities:

As a service consultant, you may be required to work in both the inbound and outbound call center.

  • To professionally resolve inbound queries from Franchises, Brokers and the public according to the required procedures and within agreed SLA’s
  • To ensure that queries which are unable to be resolved immediately are followed up and resolved with the agreed SLA
  • Answering inbound calls timeously
  • Dealing with email queries where necessary
  • Making outbound calls to brokers and members to request for further information that is outstanding for their applications
  • Calling members back timeously to provide comprehensive feedback on queries
  • Keeping stakeholders informed with regards to queries through to resolution
  • Maintaining accurate details of all queries
  • Data capturing
  • Coordinating individual and team administration
  • Ad-hoc functions where required
  • To keep abreast of product knowledge through continued professional development and learning

Job Requirements:

  • Excellent numerical and verbal ability
  • Exceptional communication skills – predominantly listening skills i.e. identifying the problem
  • Assertiveness, combined with patience and tolerance
  • Pro-active problem solver, showing initiative
  • Good time management skills
  • Professionalism
  • Attention to detail
  • At least 6 months client services experience (back office/client facing)
  • Matric
  • Excellent verbal and numeracy skills
  • Excellent communication skills (verbal and written), and comprehension of the English language
  • Computer literacy in the following:
  • MS Outlook
  • MS Excel
  • MS Word
  • 1 year Discovery Health experience
  • 6 months New Business Product experience
  • 6 months call centre experience
  • Relevant Board qualification

Job Details:

Company: Discovery Limited

Vacancy Type:  Full Time

Job Location: Port Elizabeth

Application Deadline: N/A


Apply Here