Discovery Jobs Cape Town – Contact Centre Consultant Talent Pool

Job Description:

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone

Job Responsibilities:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced

Job Requirements:

• Excellent verbal and written communication skills;
• Time Management
• Having a achieved a minimum of 50% in English in Matric
• At least 12 months working experience in a customer services environment
• Matric with Mathematics or Accounting
• Basic MS Office Skills
• MS Office and PC literate
• The Business Writing Skill
• Excellent administration skills;

Job Details:

Company: Discovery Limited

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A

Apply Here

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