
Website Discovery Limited
Job Description:
To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone
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Job Responsibilities:
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing our members in a customer centric way to ensure that we live by our service principles
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
- Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
Job Requirements:
- Excellent verbal and written communication skills;
- Time Management
- Having a achieved a minimum of 50% in English in Matric
- At least 12 months working experience in a customer services environment
- Matric with Mathematics or Accounting
- Basic MS Office Skills
- MS Office and PC literate
- The Business Writing Skill
- Excellent administration skills;
Job Details:
Company: Discovery Limited
Vacancy Type: Full Time
Job Location: Cape Town
Application Deadline: N/A
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