Discovery Careers Cape Town – Pre Auth Service Consultant Talent Pool

Website Discovery Limited

Job Description:

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.
To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

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Job Responsibilities:

  • Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
  • Keeping abreast of continuous process, product updates and digital tools
  • Achieving and exceeding key performance metrics relating to service delivery
  • Consistently utilizing all servicing tools available
  • Accurately obtaining and capturing information to confirm correct funding
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Confirming benefits according to set protocols and funding rules
  • Dealing with multiple interactions
  • Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved

Job Requirements:

  • Presenting and communicating information (Communicating effectively)
  • At least 6 months working experience in a customer services or clinical environment
  • Learning and Researching (Nimble Learning)
  • Time Management
  • South African accredited Clinical Qualification
  • Delivering results and meeting customer expectations (Customer focus)
  • Analysing (Managing Complexity)
  • Working with people (Collaborating)
  • Following instruction and procedures (Self-development)
  • Writing and reporting (Communicating effectively)
  • Deciding and initiating action (Decision Quality)
  • Knowledge of Anatomy and Physiology
  • Customer Centric

Job Details:

Company: Discovery Limited

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A

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