Citi Summer Internship – Institutional Customer Service

Job Description:

This Customer service Sr Manager will serve as a senior contact for key Citi Commercial Cards clients overarching cardholder service in the region. This role will report into Asia Regional Service head and Global commercial cardholder service head. Managing the Call center & Vendor oversight and escalation management will be primary responsibility.

Job Responsibilities:

• Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes.
• Have organization responsibility for around 30-50FTE, including both Direct and outsourced resourcing
• Work closely with CSOs and internal teams on our Client at Risk process & support escalation resolution as necessary to facilitate timely resolution

Job Requirements:

• Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes.
• Have organization responsibility for around 30-50FTE, including both Direct and outsourced resourcing
• Work closely with CSOs and internal teams on our Client at Risk process & support escalation resolution as necessary to facilitate timely resolution

Job Details:

Company: Citigroup

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

Apply Here

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