Canada Post Hiring in Toronto – Manager, Mobile User Experience

Job Description:

The Manager, Mobile User Experience leads the design on a variety of projects focused on customer-facing digital applications. The manager works with the UX management team to advocate for our users in strategic and tactical discussions, informs and incorporates business requirements alongside technical constraints to create an optimal user experience. Collaboration with product owners, developers and business stakeholders across our mobile applications are central to the role. The manager is responsible for delivering a unified, cohesive user experience across our suite of digital applications to support and reinforce Canada Post’s vision, brand, and business growth.

Job Responsibilities:

Below are the main job requirements and responsibilities for the Manager, User Experience.

• Collaborating closely with experts in Products and Services, leads the ideation and design of the user experience for customer-facing digital applications, from concept to final product.
• Leads the interaction design processes, from sketching to prototyping, and facilitates collaborative design discussions, advocating for best-in-class user experiences. Facilitates discussion with key stakeholders to gain agreement on proposed designs and provides input to the technology team in translating the UX vision into a functional user experience.
• Works with user researchers to gain qualitative and quantitative insights while working with product owners to develop the user experience strategy. Posesses the ability to implement improvements based on research findings and business strategy.
• Engages product owners, developers, the executive team, and others across the organization to build awareness and understanding of the benefits of UX.
• Contributes to the growth of design and user experience at Canada Post; leads a Community of Practice, and contributes to the hiring and onboarding practices at Canada Post.
• Leads a team of professionals in a manner that promotes corporate values and leadership behaviours. Engages and coaches team members, enables them to optimize their role and contribution to the business and provides opportunities for professional development.

Job Requirements:

• College or University degree in Design, HCI, or another related discipline. In lieu of degree, relevant combination of education and industry experience.
• 6 to 7 years’ experience as a senior member of a design team
• 2 to 3 years’ experience leading design teams
• Portfolio of interaction design or UX-focused work samples for web and mobile applications
• Experience with user-centered design patterns and methodologies
• Experience designing digital products for business to business and consumer-facing contexts.
• Deep knowledge of current design and technology trends and a demonstrated ability to parse industry trends and turn them into realistic solutions that fit the organization
• Knowledge of modern development methodologies and front-end frameworks
• Ability to work in a rapidly changing, high-growth environment
• Ability to manage multiple and competing work priorities, demands and changes
• Ability to work closely with stakeholders and communicate effectively
• Committed to learning and expanding professional and technical knowledge
• An understanding of user-behaviour analytics and experience using data to inform design decisions.
• Familiarity with Canada Post’s website, services and business goals
• Experience leading the design and user experience for a variety of mobile native applications (iOS and Android).

Job Details:

Company: Canada Post / Postes Canada

Vacancy Type:  Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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