
Website British Telecom
Job Description:
Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.
<
Job Responsibilities:
- Use simple diagnostic techniques via diagnostic flows to identify fault root cause and resolve if you can
- Book service requests with suppliers such as Openreach/ BT Wholesale, using the correct procedure to ensure it can be actioned right first time
- Pass complex faults to Tier 2 using the correct procedure to ensure it can be resolved right first time
- Record all incidents correctly and accurately
- Resolve simple billing enquiries such as taking payments and setting up direct debits
- Keep customers informed with timely and relevant information
- Manage call backs and holding queues
- Protect customers by following correct contact validation procedures and record all customer contacts using correct procedures
- Resolution of all queries on first contact
- Attempt to answer and resolve order update queries using Agent Desktop
- Use simple diagnostic techniques via diagnostic flows to identify fault root cause and resolve if you can
- Book service requests with suppliers such as Openreach/ BT Wholesale, using the correct procedure to ensure it can be actioned right first time
Job Requirements:
- Excellent communications skills, driven by customers’ needs and product belief – be a great team player to ensure you and your colleagues achieve team targets
- A professional, can do attitude with a natural desire to learn new skills
Job Details:
Company: British Telecom
Vacancy Type: Full Time
Job Location: London, England
Application Deadline: N/A
<
jobstrivia.xyz/