
Website Australia Post
Job Description:
This role is responsible for case management, specialist and high touch support to line managers, HRBP’s, and other leaders within the organisation at a national level in relation to disciplinary inquiries, complaints, investigations and grievances.
This position also provides ER/IR/HR advice on operational matters, entitlements and obligations in accordance with Australia Post’s industrial instruments, policies and legislative requirements.
Job Responsibilities:
- Provide case management advice and high touch support regarding unacceptable behaviour, misconduct, performance management, among others utilising the Australia Post employee counselling and discipline process.
- Handle complaints of Harassment, Discrimination, Bullying (HDB) utilising and assisting with the resolution of other work place disputes and grievances.
- Provide advice and guidance to operational/line management and HR BPs on the application of policies and industrial/employment instruments across the enterprise.
- Assist Line Managers, to prepare necessary responses to employee grievances in line with the General Grievance Process
- Provide support and coaching regarding advocacy at internal Board of Reference hearings (such as disciplinary appeals and general grievances).
- Be a point of escalation when investigating matters of high complexity, involvement of management or a conflict of interest, and where appropriate, conduct workplace investigations (disciplinary, HDB and general grievances)
- Facilitate line manager’s training for the business as required, maintain up to date case management data and collaborate with Senior
- Workplace Relations Advisors to prepare for external tribunals such as Fair Work Commission.
Job Requirements:
- Bachelor’s Degree or equivalent experience in HR case management.
- Experience in operational HR or Workplace Relations, ideally in a large and commercially focused organisation.
- Experience interpreting and applying HR policies and industrial instruments and interacting with union representatives
- Experience in a fast paced and complex environment
- Highly developed interpersonal, written, and verbal communication skills.
Job Details:
Company: Australia Post
Vacancy Type: Full Time
Job Location: Bundaberg, Queensland, AU
Application Deadline: N/A
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