Thursday , October 29 2020

Vodafone Careers – Support Specialist

Website Vodafone

Job Description:

Vodafone UK Digital-X programme is a flagship programme with a vision to transform into a digitally empowered business and enrich seamless digital experience.

Job Responsibilities:

  • Provide on-call support as and when required.
  • Responsible for Work instructions /SOPs, run books etc.
  • Drive efficiency through process improvement to continually improve service and reduce costs
  • Actively participate in WAR ROOM investigations
  • Participate in Change, Release and Deployment activities and Transformation plans
  • End-to-end ownership of the incidents , communication between business and support teams; issue resolution
  • Configure and manage security polices, compliance policies, and access controls to AWS resources (e.g. Amazon EC2, Amazon Elastic Load Balancer, Amazon VPC, Amazon RDS etc.)
  • Managing the client & stakeholder expectations, Act as a bridge between IT and business
  • Prior work experience in L2 Application operation support specifically in AWS
  • Strong knowledge of online domain and journeys
  • Ability to troubleshoot and provide solutions to critical issues
  • End to End ticket ownership with a focus on improving user experience through first time resolution and timely response
  • Knowledge of AWS: Elastic Cloud Compute (health check & AMI, Cloud watch etc.), Identity & Access Management

Job Details:

Company: Vodafone

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

Apply Here

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