Shoprite Recruitment – Field Support Engineer III

Job Description:

To ensure continuous IT infrastructure service delivery for IT users through timely installations and resolving issues.

Roles Outcomes entails: Incident management of end user store devices, To set-up, configure and install end point devices, i.e desktops and POS, Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations, Manage the new store opening process.

Job Responsibilities:

• Incident management of end-user store devices.
• Reported incidents must be resolved or a workaround found within the agreed Service Level Agreement (SLA).
• Understand and adhere to the different levels of authority of users and accompanying SLAs (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.).
• Second Line telephonic user support. Remote support by dialing into endpoint, i.e. desktop or store device.
• Visit with the user or site to resolve the issue. Physically doing a call-out to resolve problems at the user’s work station (third option).
• Ensure quality work is delivered, which will include monitoring of performance.
• Ensure continuous service.
• Take ownership of problems and progress problem resolution.
• Providing advice or training to users about the systems functionality, correct operation or constraints, – devising workarounds, correcting faults.
• To set up, configure and install endpoint devices, i.e desktops, and POS.
• Installation and configuration of new endpoint devices, i.,e. PCs, POS.
• Reloading of software of PCs and store endpoint devices.
• Ensuring integrity and security of user or endpoint data.
• Installation and configuration of peripherals, i.e. printers.
• Adhere to installation standards and configurations.
• Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, endpoint installations.
• Liaise and Manage Third Party vendors to perform installations or maintenance Comply and ensure standards are enforced.
• Servicing endpoint devices and peripherals.
• Install and configure endpoint devices as part of rollout projects.
• Manage the new store opening process.

Job Requirements:

• Matric/ Grade 12
• A+, N+, MCSE certification
• 3 – 5 Years experience in IT field support
• Microsoft products i.e: Windows, Office suite, etc
• Network topologies, support, and setup thereof
• TCP/IP Networking
• UNIX and Linux

Job Details:

Company: Shoprite

Vacancy Type:  Full Time

Job Location: Cape Town

Application Deadline: N/A

Apply Here

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