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Website Rocket Mortgage
Job Description:
The Production Strategist focuses on the monetization and optimization of fresh, redirected, stalled, and reserved clients across RHI. They research, curate, consult, collaborate, and drive strategic initiatives that support developing long-term growth plans and profitability goals.
They focus on understanding human behavior and economics to leverage those tendencies to drive production and efficiency. They use extensive data to reduce the expense of initial contact to a client, identify benefits for clients, improve client experience and increase profitability. They are curious and confident individuals who can speak the languages of many business areas to tie threads and enhance collaborative efforts.
Job Responsibilities:
- Apply sophisticated quantitative and qualitative analyses to produce actionable insights to increase production, enhance contact strategy and identify issues within routing
- Extract, manipulate and understand data to draw conclusions and help drive business
- Provide clear direction and relevant communication regarding business performance to leadership across different areas and levels of the organization
- Take big-picture ideas and break them into actionable steps for execution
- Look at data and processes holistically, identify areas of improvement and work with the business and technology partners to implement
- Drive multiple initiatives simultaneously
Job Requirements:
- 2 years of mortgage industry experience
- 1 year of call center, lead management/routing or CRM experience
- Understanding of mortgage platforms
- Strong written and verbal communication skills
- Knowledge of data language, including proficiency in Power BI
- Proficiency in the Microsoft Office suite, especially Excel
Job Details:
Company: Rocket Mortgage
Vacancy Type: Full Time
Job Location: Dallas, TX, US
Application Deadline: N/A
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