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Website Robinhood
Job Description:
We’re looking for a Content Designer to help build the best product experiences for our customers. The ideal candidate is excited about crafting product content that empowers people to understand investing, market conditions, and other financial concepts.
Job Responsibilities:
- Partnering with design, product, and research to build delightful user experiences and shape the product roadmap
- Engaging throughout the product development process to improve the overall experience and ensuring consistency
- Creating and advocating for approachable language that best communicates our mission externally
- Developing frameworks, guidelines, and processes to help define and improve product content at Robinhood
- Balancing customer experience and business impact with speed and quality
- Incorporating user research into content decisions for product experiences
- Assuring high quality content for our products in terms of simplicity, education, and delightfulness
- Contributing to our Help Center and developing customer support content
- Sharing your work with other Content Strategists and providing feedback during weekly crits
Job Requirements:
- 3+ years UX writing or content design experience
- Eagerness to shape product direction from ideation to post-launch
- Excellent writing and editing skills
- Experience crafting UX content
- Experience defining, tracking, and reporting on content metrics and ability to communicate this effectively to the team
- Experience conducting content and comparative audits
- Ability to embody the Robinhood voice and advocate for the user
- Ability to translate technical concepts into concise, easy-to-understand language
- Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
- Experience working with designers, product managers, and user researchers
- A portfolio or selection of writing samples and past work to share
Job Details:
Company: Robinhood
Vacancy Type: Full Time
Job Location: New York, NY, US
Application Deadline: N/A
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