Metropolitan Vacancies in Gauteng – Insights Lead

Job Description:

Metropolitan is a dynamic, future-focused financial services institute, with its heritage firmly rooted in African communities for more than 120 years. With a passion for technology and digital engagement, it is continuously introducing innovative ways to provide affordable access to financial solutions for the emerging market. At the same time, it embraces human diversity as the bedrock of creativity, never losing touch with the people who have sustained its growth through the years. Metropolitan represents true empowerment in serving Africa’s people to create financial growth and security.
Metropolitan’s suite of solutions includes funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. It operates in South Africa, but the brand is also present in seven African countries including Namibia, Botswana, Kenya, Ghana and Lesotho.
At Metropolitan, employees are engaged as holistic human beings within their full social context. As such an employee experience and corporate culture that foster growth and general well-being are actively cultivated. This considers the full employment cycle, from the first day of employment, various stages of development, to the point of exit.

Lead the generation and delivery of consumer insights to shape various design and strategic decisions across the business.

Job Responsibilities:

• Lead the process of obtaining consumer insights in support of varied Client Value Proposition (CVP) design initiatives. Interpret and link insights to strategic business imperatives and design considerations.
• Lead insights work alongside operating as an insights practitioner, in a small but progressive team.
• Participate in iterative design processes in collaboration with cross-functional experts towards achieving CVP design outcomes.
• Select and apply various qualitative and/or quantitative research methods independently or in combination, towards achieving outcomes effectively and cost efficiently. Ensure methods are fit for purpose.
• Stay abreast of advances in consumer insights; experiment with new approaches and ensure that insights practices remain fresh and cutting-edge.
• Effectively communicate insights in formats adapted for stakeholders at various levels of the organisations to guide design and/or strategic decisions as required.
• Contribute to a culture of client centricity by making insights accessible and easily understandable to all business stakeholders.
• Source and manage external service providers when required.
• Perform competitor analysis to inform strategic CVP-related decisions as required.
• Flexible team involvement and ability to provide input outside of the boundaries of insights when required to achieve team goals.
• Establish a progressive insights capability to meet the insights needs of the broader Metropolitan business
• Build close, collaborative relationships with business functions to understand needs and proactively guide initiatives with insights as appropriate
• Provide authoritative expertise and advice to business stakeholders
• Manage stakeholder expectations and ensure that needs are consistently and reliably met within acceptable time frames
• Encourage innovation and educate business stakeholders on the value and importance of applying consumer insights in the business.
• Build and maintain exceptional relationships with all internal and external stakeholders.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Effectively manage financial and other company resources under your control with due respect.
• Create a positive work climate and culture to energise employees, give meaning to work, and maximise employee productivity.

Job Requirements:

• Degree in Business, Economics, Psychology, Sociology, Anthropology, Behavioural Economics, Statistics or a related discipline
• Post-graduate degree in Business, Economics, Psychology, Sociology, Anthropology, Behavioural Economics Statistics or a related discipline (preferred)
• 5-8 years’ experience in designing and delivering consumer insights initiatives in a business context
• Experience with various research methods (quantitative and or qualitative) including newer approaches such as design thinking and rapid prototyping
• 2 – 3 years’ experience in leading teams
• Demonstrable experience in lateral thinking for application in a business context

Job Details:

Company: Metropolitan

Vacancy Type:  Full Time

Job Location: Gauteng

Application Deadline: N/A

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