Jumeirah Group Careers – Reservations Agent

Job Description:

We are currently recruiting for a Reservation Agent to join the Reservations Team, offering a highly specialised personalised service to our residents and guests.

As a Reservations Agent you are the first point of call and youwill naturally provide a wow factor first impression to all our callers. You will be responsible for ensuring you are the main contact offering a personalised seamless service from the initial enquiry until the point of the guest arriving.

This position has responsibility for managing bookings for all apartments and following procedures to maximise revenue. You will also be responsible for answering and directing incoming telephone calls. The Reservations Agent must demonstrate high energy levels and focus on providing consistently high levels of customer service, whilst working closely with the operational colleagues.

Job Responsibilities:

• To be considered for this role you must have experience of working as a Reservations Agent within a 4 or 5 Star hotel or apartments and have knowledge of the Opera Booking System.
• If this sounds like you and you are passionate about providing thoughtful and generous service to guests, are ambitious, hardworking and take a genuine interest in people, we would like to hear from you
• You will possess a professional and friendly telephone manner, with exceptional Customer service skills and excellent levels of English. Team work is imperative to be successful in this role so you must be a great team player.
• Personality is the key to our roles, as is a genuine passion for world class personalised service. We want people who are confident, have excellent command of the English language – written, reading and spoken; are able to multi task, undertake duties outside of the normal job description, are easy to be around and can really contribute to shaping this new era of Jumeirah living.

Job Details:

Company: Jumeirah Group

Vacancy Type: Full Time

Job Functions: Management

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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