Gloucestershire County Council Jobs in Lydney – Library Assistant

Website Gloucestershire County Council

Job Description:

To provide customer service and to assist customers to gain maximum benefit from their use of the Library and its facilities and consider the likely needs of all customers especially those from under-represented groups of all ages.

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Job Responsibilities:

  • Assist users to access all services provided at the library including the use of library equipment. Support the training of colleagues and volunteers for this purpose.
  • Maintain an awareness of customers’ needs, listening and responding to customer comments and complaints, referring those that you are not able to resolve to other colleagues or to your manager.
  • Be aware of customer standards and service presentation standards and understand your role in meeting these.
  • Maintain an awareness of changes in service, policy or processes and take ownership for delivering these within your libraries.
  • Use the knowledge and experience gained from working with customers to contribute ideas for improving customer services and operational processes in your Locality.
  • Carry out all routine clerical and administration tasks, including cash handling, to ensure Library services are delivered to customers effectively.
  • To direct the day to day work of volunteers as designated by the Librarian Team Leader, and the Locality Librarian.
  • Work co-operatively with colleagues from partner agencies, other council services or volunteers which share, work from or hire the Library.
  • Participate in the service’s prioritised programme for outreach development to customers.
  • Participate in the service’s prioritised programme of training and development.
  • Be aware of and understand the objectives of the County Council and the service and how your work contributes to the achievement of these objectives and the “One Council” approach.

Job Requirements:

  • Proven track record of good customer service
  • Proven track record of promotional and selling skills
  • Proven use of Microsoft Office packages and Internet/Email
  • Communication skills: able to use range of appropriate methods effectively
  • Ability to develop productive working relationships with people at all levels
  • Good knowledge of how to understand local needs and priorities
  • Product knowledge: library service

Job Details:

Company: Gloucestershire County Council

Vacancy Type:  Full Time

Job Location: Lydney, England, UK

Application Deadline: N/A

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