Expedia Entry Level Jobs – HR Process Specialist

Job Description:

At Expedia, we love helping people experience the world through travel. The purpose of the HR Team is to bring HR within reach of employees and positively impacting their lives.
You will be a part of the HR Operations team that is responsible for providing simple, scalable and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience.
We have embarked upon a global transformation of the HR Operations function, and this will role will form part of the newly established Americas HR Operations team. You will be an active member of this team and participate in team projects and find opportunities for process standardization across the entire Americas region.
The role is quite varied and you will be expected to have excellent organizational, communication and analytical skills and possess the ability to prioritize multiple tasks.

Job Responsibilities:

• You will provide excellent customer service; evaluate and analyze the employee request/concern, quickly interpret the situation, determine the appropriate resolution and/or escalation and communicate as appropriate to the customer, in line with Service Level Agreements
• You will be Expedia’s I9 expert, partnering with Immigration Team if needed, and you will:
  • Provide guidance to employees on section 1 completion
  • Represent Expedia HR Operations at New Employee Orientation and ensure I9 section 2 is accurately completed
  • Audit new hire’s I9 completion and follow-up with employees who are not compliant
  • Handle all reverifications and establish strong partnership with Immigration team to validate visas statuses
  • Manage a community of I9s helper in remote locations; provide guidance, answer their questions, etc…
  • Participate in I9s ad-hoc projects
• Provide outstanding first-line customer service, ensure queries in the HR Service Now queue are responded to in a timely and customer centric manner
• You will be the US Unemployment process champion
• You will perform several audits, identify any discrepancies, report and fix as needed, to minimize employee impact (pay / benefits)
• Maintan an accurate record on all HR systems
• You will be actively involved in the triaging process, using our Case Management tool, assessing priorities and handing off to the proper team
• You will create and/or update Standard Operating Procedures (SOPs) to enhance operational efficiency
• You will interact cross functionally with Centers of Expertise (COEs), HR Operations Global and Regional HR teams to ensure handoffs, communication and interactions are customer focused, seamless and delivered with high quality
• Actively participate in the Americas HR Operations team, sharing knowledge, learnings and best practices
• You will create process flow documentation and identify opportunities for process standardization and improvement
• You will identify trends which require additional attention and/or clarification and suggest appropriate solutions
• You will actively champion change; identify ways to improve and challenge status quo
• You will act as the customer advocate for HR by representing the services in a positive manner.

Job Requirements:

Qualification & Experience:

• Experience in a fast paced, dynamic environment
• Understanding of HR processes (e.g. onboarding/offboarding/global mobility/benefits)
• Passion to work and develop career in HR
• Global operations/shared services experience desired
• Fluency in English essential
• A highly customer-orientated approach, committed to achieving excellent levels of customer service
• Excellent organizational and analytical skills
• Articulate and fluent communicator
• Excellent interpersonal skills with ability to establish relationships at all levels
• Demonstrates a can do attitude and is dedicated and professional in all client contact
• Ability to work well under pressure
• A proactive self-starter with the ability to work productively in an environment of continuous change
• Attention to detail and ability to prioritise multiple tasks
• Good working knowledge of MS Office, PowerPoint, Word and Excel

Job Details:

Company: Expedia

Vacancy Type: Full Time

Job Functions: 

Job Location: Seattle, WA, US

Application Deadline: N/A

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