Emirate Catering Driver Jobs – VIP Operations Manager

Job Description:

Manage the day of operations on a shift across all functions to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators. Lead the General Aviation (VIP) operational activities of the VIP Flight Operations to ensure people, production and catering services are operated in the most efficient and safe manner to ensure that the VIP and Business Aviation Customers receive the highest standards of service and product.

Job Responsibilities:

• Coordinates with all department across the business to ensure operational resilience. Manage operational disruptions and escalate to Management in the event that business continuity should be invoked.
• Manage the team’s performance on an ongoing basis to ensure high potential and low performance are appropriately addressed. Intervene to resolve conflict in the most practical manner to ensure the desired outcome is achieved.
• Coach and mentor direct and indirect reportees in specific areas of service delivery to achieve operational excellence. Promote a self-learning culture in addition to the company initiated development.
• Monitor all operational aspects to ensure the optimal service delivery is achieved and provide support to Management in achieving the agreed key performance indicators.
• Review and monitor the manpower requirements and advise on variances to the Senior Operations Managers. Support Management in the talent acquisition process.
• Support the implementation of LEAN processes. Manage and coordinate the shift in delivering on time as per the agreed handover timeframes safety and efficiently.
• Lead the day of operations on a shift across all functions to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators.
• Implement the approved processes and provide guidance to the Assistant Operation Managers and teams to promote an efficient operation.
• Provide feedback and recommendations to Management on any risks/gaps/opportunities/new technologies associated with implementation.
• Comply with all relevant standards and regulatory requirements. Promptly review and manage incidents, escalate and advise on corrective actions. Identify and implement corrective actions arising from incident investigations to improve service delivery.
• Generate monthly sales reports to assess financial performance of the VIP business by zone (DWC/DXB); monitor flight operations and revenue trends
• Work closely with all internal and external stakeholders/customers to ensure that all service delivery requirements are met. Promptly inform management of any developing issues or concerns with recommendations.
• Liaise with the VIP Customers and Crew in relation to catering and any additional service that may be requested on a flight-to-flight basis to ensure customer delight & satisfaction.

Job Requirements:

• Ability to effectively and creatively challenge people, situations and current thinking.
• Lean six sigma, desirable
• Achievement orientated and problem solving capabilities
• Ability to communicate effectively with all organisational levels.
• Minimum 5 years’ experience in a leading function within Business Aviation with a private flight operator, service provider or in Inflight
• Services and/or Catering
• Ability to develop highly effective working relationships with internal and external networks.
• Experience & Knowledge:
• Bachelor’s degree or equivalent qualification
• Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards
• Experience leading a number of operations efficiency initiatives and service improvements.
• Proven ability to analyse a range of quantitative and qualitative information.

Job Details:

Company: Emirates Flight Catering

Vacancy Type:  Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

jobstrivia.xyz