Sunday , June 20 2021

Citi Careers – Delivery Analyst

Website Citigroup

Job Description:

Within the Australia country technology team supporting the Global Consumer Business, the IT Service Delivery Analyst is an intermediate-level position responsible for orchestrating information between business, external partners and technology groups in a concise, logical and understandable manner. This role primarily supports co-ordination of incident/change management for our Citi branded and API based white label credit cards partnerships. The role acts as a glue between the technology and business functions (internal and external) to ensure minimum system disruption and create seamless communication between all relevant parties.

Job Responsibilities:

  • Lead the engagement with technical/application support teams for any major incidents and work collaboratively to ensure incidents are tracked and resolved effectively.
  • Document simple, concise and targeted communication to be shared with business, external partners, regulators based on the impact assessment.
  • Create and maintain updated JIRA/Confluence dashboards to ensure periodic reporting of changes, incidents, risks and partner contract-based technology reporting for the Australian business.
  • Notify relevant regulators or partners of any technology outages and manage subsequent communication providing updates and detailed incident or problem reporting.
  • Consult and contribute to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommend solutions.
  • Propose action for effectively managing change, resolving an incident/problem or ensuring issues don’t re-occur and ensure a follow through until completion
  • Co-ordinate with regional technology teams for planned or unplanned outages (application/ infrastructure) impacting banking (mainframe/API) or credit card functions for Australia.

Job Details:

Company: Citigroup

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

  1. Apply Here