Chalhoub Group Careers – eCommerce Operations Administrator

Job Description:

The job holder of this position is responsible for assisting the eCommerce Executive in the preparation of the eCommerce orders for shipment. The job holder is also responsible for ensuring that the pick, pack and ship processes are completed in time and aligned with the quality standards.

Job Responsibilities:

• Relay the order with its details to the delivery provider, and follow up the delivery process
• Check the quality of the supplies and their validation with the dedicated team
• Ensure communication flow between the different actors in the warehouse (delivery, warehouse, etc.)
• Ensure efficient and timely shipments to the Customers on a daily basis
• Prepare the orders for shipment (pick and packing)
  Manage the elements of the warehouse that affect the successful orders management in an efficient manner that is consistent with our customer service standards
• Generate weekly reports on the return process performances. Suggest improvements to leverage efficiency and customer satisfaction
• Carry out all specific demands from customer as gift wrapping, gift message etc.
• Draft operational reports on the delivery process performances. Suggest improvements to leverage efficiency and customer satisfaction
• Audit the stock levels and check the consistency with the eCommerce Operations Supervisor

Qualification & Experience:

• University Degree in Business Administration or any relevant field
• 0-2 years of experience in the same field or a similar field

Job Details:

Company: Chalhoub Group

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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