Chalhoub Careers – Store Manager

Job Description:

You will be responsible for maximizing the commercial performance of the retail store and deliver exceptional Guest Experience. You will be accountable for establishing a bridge between back-office and the store under their supervision. The Store Manager is mandated to conduct continuous audits and implement corrective solutions and actions.

Job Responsibilities:

• Ensure monthly execution of top line and gross margin targets & individual contribution
• Ensure improvement of SOAR results as per targets
• Request inclusion of VIP customer in database
• Ensure that identification of transactions is done
• Help Area Manager preparing her/his reports to RSM on top line assumptions
• Train and coach shop floor employees in customer service excellence and verify training are provided
• Ensure that customer service is executed in store as per Group’s guidelines
• Provide insights to Area Manager to prepare the monthly detailed feedback on store top line achievements
• Perform roster and ensure that stores have adequate number of staff at all time
• Execute merchandising of future store
• Ensure that staff grooming and uniforms are as per standards in stores
• Ensure adequate staffing of stores at all time

Qualification & Experience:

• Outstanding customer focus and people skills
• University Degree in Business Administration, Marketing or any relevant field
• A minimum of 4 years of relevant experience with at least 2 years in a similar role
• Strong exposure to the different HR fields (organization development, HR Administration, Rewards, etc.)
• Excellent communication and interpersonal skills with a customer-centric mindset
• Exceptional leadership skills
• Strong business acumen

Job Details:

Company: Chalhoub Group

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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