Capitec Vacancies 2025 – Team Leader: Client Care

Job Responsibilities:

• To manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to.

Job Requirements:

• Minimum of 1-2 years’ leadership experience in a banking, retail, finance, client service environment.
• Contact Centre experience
• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Commerce or Management
• General office systems
• Capitec Bank policies, including:
  • Disciplinary code and procedures
  • KPA procedures and policies
  • Adherence policies
  • On line and cell phone banking process and technical frameworks (role specific)
  • Capitec banking system
  • Client relationship principles and environment
  • Liaising with 3rd party providers (role specific)
  • Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA),
  • Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)
• Skills
  • Communications Skills
  • Leadership Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Attention to Detail
  • Planning, organising and coordination skills
  • Problem solving skills
  • Analytical Skills

Job Details:

Company: Capitec Bank

Vacancy Type:  Full Time

Job Location: Bellville, South Africa

Application Deadline: N/A

Apply Here

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