Bidvest Jobs – CARD FRAUD MANAGER

Job Responsibilities:

• Manage and lead a team of Card Fraud Investigators and Analysts which will include investigating matters relating to card fraud for both issuing and acquiring – Fraud, Identified Risks and Dispute’s by analysing, planning, mitigating, investigating, organizing and responsibly managing the operational area for rigorous fraud detection, investigations and disputes while protecting Customers and the Bank.
• Drive the culture of operational excellence by creating a high-performance team whilst keeping the Customer / Merchants / Business at the heart of all that we do.
• Be accountable for ensuring high quality, differentiating and efficient service is provided to customers and/or merchants. This includes but is not limited to incident management, monitoring, incident analysis, motivating, gap identification, directing, enabling, recognizing, enhancing information to support investigations and mitigation of risks.
• Fraud Risk Assessment, Fraud Risk reviews, Intelligence Driven Investigations and Prosecution in support to Bank in relation to Card Fraud for both issuing and acquiring.
• Coaching, counselling and training staff while developing problem-solving capabilities and creating an environment within which the team will be able to deliver the expectations. Manage and support a high-performance Card investigation team by encouraging inclusivity and transparency.
• Keep abreast of trends and developments to prevent, detect crime and mitigate business risks which could have an impact within Card Fraud Monitoring and Investigation Operations.

Job Requirements:

• Communication
• Flexible
• Confidentiality
• Report Writing
• Computer Skills

Job Details:

Company: Bidvest Bank

Vacancy Type:  Full Time

Job Location: Sandown

Application Deadline: N/A

Apply Here

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