Barclays Jobs in Sunderland – Customer Service Advisor

Job Description:

As a Barclays Customer Service Advisor – Queries, you’ll be required to deliver the highest standard of customer and colleague service in pursuit of resolving customers’ Dispute concerns and providing clear and concise outcomes. You will manage customers with complex servicing matters in a way that appears effortless and supportive while ensuring a great overall Barclaycard experience.

This role has a shift pattern of between 7am and 11pm Monday – Sunday, 35 hours per week. The salary is £21,750 per annum.

Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Job Responsibilities:

• Managing customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contact
• Providing updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)
• Fully utilising all available customer/ colleague channels to communicate effectively with your customers
• Acting as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is given

Job Requirements:

• An expert working knowledge of customer management practice
• Relationship management skills to deal with external customers on sensitive issues
• Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk
• Knowledge of mandatory regulation requirements, incl. FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act)
• Ability to provide caring and outstanding level of customer service, whereby an emotional connection with the customer is built
• Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact
• Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives
• Commitment to your own in-role development, by continuously developing your own knowledge, skills and competence

Job Details:

Company: Barclays

Vacancy Type:  Temporary

Job Location: Sunderland, England, UK

Application Deadline: N/A

Apply Here

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