ABSA Vacancies in Kimberley – Relationship Executive Public Sector RBB (AVP)

Job Description:

Optimise the profit and economic value of a portfolio of clients with high growth potential and practice banking requirements by focusing on:

• Generating revenue by sourcing new clients and proactively managing the account to maximize profitability by identifying clients who are professionals who run/own their own practices or who are part of a practice consortium
• origination efforts for up-selling to existing client base; and
• pro-active efforts to solution a designated number of clients
• ensure that the RB CVP is delivered effectively consistently
• ensure that the RB strategy around customers and value is delivered effectively

Job Responsibilities:

• Maintain primary ownership of a portfolio of RB client accounts, differentiated by the level of complexity of the client base across Retail Banking, Business Banking (BB) and Private Banking (PB)
• Ensure the long- term sustainability of the portfolio by establishing relationships with new clients and solution-based upselling to existing clients.
• Ensure an in-depth understanding of client needs, banking products and solutions on offer, in order to provide clients and their family with the best possible solutions.
• Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Segment and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Accounts.
• Track and monitor the financial performance of the portfolio by utilising the Sales Force and other associated sales tools
• Ensure that there is a deep understanding of the Retail Banking, BB and PB CVPs, and how they interplay with each other to drive income and deep customer relationships fully anchored in RB
• Pro-actively build and maintain sustainable client relationships that enable us to position RB as the clients preferred financial services provider to their Retail Banking, BB and PB needs
• Ensure that there is optimal cross sell ratios across the portfolio – spanning across Retail Banking, BB and PB as well as product and segment/sector
• Actively develop strong advisory client relationships with clients and associated key decision makers, to ensure that clients feel understood and valued
• Conduct proactive regular client visits in accordance with the client Value Proposition and initiate changes to RB Product by providing input into product development to better service our clients.
• Prepare holistic, comprehensive, high quality call reports for distribution to all relevant stakeholders and Credit Analyst to shorten the lead- time of credit applications.
• Make use of middle- and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.
• Take ownership of ALL client complaints that originate from the portfolio, and ensure that there is full accountability to the client for the full client experience across RB
• Take full accountability for service delivery by setting the rules of engagement for the cross- functional team, which includes Sales support teams, Credit teams, Sales fulfilment teams, as well as Product & Segment teams.
• Effectively manage all stakeholders in the Client Experience value chain to ensure that we deliver the client CVP seamlessly to the client on an ongoing basis.
• Co-operate and work effectively with all support functions to enable us to meet the customers’ expectations.
• Create an environment conducive to the full team operating optimally in serving the customer

Job Requirements:

Bachelor’s Degree: Business, Commerce and Management Studies (Required)

Job Details:

Company: ABSA Group Limited

Vacancy Type:  Full Time

Job Location: Kimberley

Application Deadline: N/A

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