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Website ABSA Group Limited
Job Description:
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Responsibilities:
- Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
- Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
- Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements
- Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Self-development: Owning and being proactive about own training and development | : | : | :
Job Requirements:
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Job Details:
Company: ABSA Group Limited
Vacancy Type: Full Time
Job Location: Elukwatini
Application Deadline: N/A
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