ABSA Jobs in Pretoria – Manager Fraud Solutions Investigations

Job Description:

To provide leadership in managing the Fraud Solutions Hub specifically focusing on the experience of the customer and the delivery of the desired customer experience, identification of potential fraud, fraud trends and resolution thereof. Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Group Fraud Strategic objectives with specific performance measures and control systems to track progress.

To take responsibility for the overall management and co-ordination of operational risk regulatory reporting and Industry engagements from a SABRIC and PASA perspective. Support the Head and take accountability and responsibility for overseeing, evaluating, reviewing and reporting across all risk types. To take responsibility for developing techniques, overseeing and analysing trends to assist business in optimising and influence business strategy and considerations. To develop, maintain and manage relationships with all stakeholders including agent banks for all areas of responsibility.

Job Responsibilities:

• Act as a conduit between the card business and the Fraud Strategy to effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.
• Proactively investigate, identify and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs.
• Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
• Drive the alignment of Fraud Solutions services with the requirements of Fraud Strategy, Fraud Forensic Investigations, Products and Segments, ensuring alignment and cooperating effectively with other business unit delivery requirements across the Group.
• Oversee continuous improvement in the analysis of fraud and case management systems and information technology architecture, driving recommendations for enhancements to Group and other relevant stakeholders with a view to consistently driving workflow efficiencies.
• Perform governance and oversight as a leader on selected management/steering committees.
• Provide guidance and control governance oversight with regard to employees target performance, interpretation of the environment within which these businesses operate, determination of strategic and tactical initiatives, agreement in decision-making and the driving of corrective actions to ensure that the business objectives of these business units are also met.
• Direct the reporting of a risk and governance controls that ensures actions are understood and implemented by all team members. Manage the process by overseeing that key risk controls are recorded, monitored and effectively mitigated.

Job Requirements:

• B degree or equivalent NQF level 7 qualification
• At least 3 years supervisory or leadership experience
• At least 5 years of prior experience in loss prevention/risk management including operations management experience
• At least 3 years Fraud experience in a Banking environment
• Fraud investigation experience would be an advantage
• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Job Details:

Company: ABSA Group Limited

Vacancy Type:  Full Time

Job Location: Pretoria

Application Deadline: N/A

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